Logistics platform
Store, warehouse and carriers on one platform
Your store's orders reach the warehouse on their own. We pick and pack them, hand them to the carrier and you follow everything in the dashboard. For every question there are people who answer you.
The journey of an order
From your store to your bank account, step by step. For each step, what the platform does and what the people do.
The order arrives
The platform
With your store connected, orders reach the warehouse without being retyped by hand. Orders from marketplaces reach the same warehouse too.
The people
If you have no store to connect, you send us your orders in a CSV or Excel file, one row per order.
Checks before shipping
The people
We check the address before shipping. On request we confirm COD orders by phone, in Italian, before shipping them.
Picking and packing
The platform
Every product in the warehouse has its own barcode, and every variant its own SKU.
The people
We pick and pack every order within 24 working hours. If a product has no barcode, we apply one.
Label and carrier
The platform
Carrier labels come out of the system for every parcel, nothing written by hand.
The people
We choose the carrier by weight, zone and cost.
Tracking
The platform
When the parcel leaves, the tracking number goes back to the order in your store. If you send us your orders in a file, we send you back the tracking number of each order.
Delivery or held parcel
The platform
In the shipping dashboard you follow every parcel, with its status and its tracking.
The people
If the carrier cannot deliver, we contact the recipient and give the carrier the instructions ourselves.
The payout
The platform
In the shipping dashboard you find the cash on delivery orders with their amount.
The people
If you sell with cash on delivery, you receive a summary of your collections with every payout. We usually pay out your collections every week.
What passes between your store and the warehouse
Every arrow is data you do not have to retype by hand.
| What | From where to where | How it works |
|---|---|---|
| Orders | From the store to the warehouse | With your store connected, orders reach the warehouse without being retyped by hand. |
| Tracking | From the warehouse to the store | When the parcel leaves, the tracking number goes back to the order in your store. |
| Orders | From the file to the warehouse | If you have no store to connect, you send us your orders in a CSV or Excel file, one row per order. |
| Tracking | From the warehouse to your file | We send you back the tracking number of each order. |
The dashboard you open every morning
Stock product by product and shipments with their status, without having to write to anyone.
- Orders in today
- 46
- Being prepared
- 12
- Handed to the carrier
- 34
Stock by SKU
| Product | SKU | Barcode | Units |
|---|---|---|---|
| Face serum 30 mlSV-030 · 2001234500012 | SV-030 | 2001234500012 | 412 |
| Grey hoodie, size MFG-M · 2001234500029 | FG-M | 2001234500029 | 126 |
| White sneaker, 42SB-42 · 2001234500036 | SB-42 | 2001234500036 | 58 |
| Earbuds case, blackCA-NR · 2001234500043 | CA-NR | 2001234500043 | 0 |
Shipments
| Order | Carrier | Status | Cash on delivery |
|---|---|---|---|
| #1042Verona | GLS | Out for deliveryGLS | €39.90 |
| #1041Bari | Poste Italiane | DeliveredPoste Italiane | €24.50 |
| #1040Lyon | FedEx | Handed to the carrierFedEx | |
| #1039Bologna | GLS | DeliveredGLS |
Credit left
With the prepaid option, shipments are deducted from here.
€182.40
Stock SKU by SKU
See your stock in the warehouse dashboard, SKU by SKU.
Every parcel with its status
In the shipping dashboard you follow every parcel, with its status and its tracking.
Only your data
Each client logs in to the dashboard with their own credentials and sees only their own orders and stock.
Who uses the platform, and for what
Who runs the warehouse
See your stock in the warehouse dashboard, SKU by SKU. We register every delivery of goods with its delivery note, and report any discrepancies to you within 48 hours. We inspect returns again and restock the intact ones.
Who ships
We choose the carrier based on weight, area and cost. In Italy GLS, BRT, Poste Italiane and Amazon Shipping, abroad GLS, FedEx, DHL and UPS. Labels come out of the system for every parcel, and all carriers go through the same system, so you follow parcels from a single dashboard.
Who looks after customers
The carrier notifies the recipient by email or SMS, where the service is available. If the carrier cannot deliver, we contact the recipient and give the carrier the instructions ourselves. On request we confirm COD orders by phone, in Italian, before shipping them.
Who keeps the accounts
If you sell with cash on delivery, you receive a summary of your collections with every payout. We usually pay out your collections every week. In the shipping dashboard you find the cash on delivery orders with their amount and, with the prepaid option, your credit left.
Behind the dashboard there are people
From the day you sign you have a direct channel with the people who prepare your orders. We answer you Monday to Friday, from 9 am to 5 pm.
Before you sign
Sales
Prepares your quote, line by line.
On the kickoff call
Onboarding
Connects your store to our logistics platform and shows you how to read stock, shipments and collections in the dashboard.
From the day you sign
Customer support
You send us changes, updates or cancellations of an order by email and, if the order has not left yet, we handle them. It is included in the logistics service.
When you send goods
Warehouse
We agree on the arrival of your goods with you and check them within 48 hours.
With every payout
Accounts
If you sell with cash on delivery, you receive a summary of your collections with every payout. We usually pay out your collections every week.
On request, before shipping
Phone confirmation
On request we confirm COD orders by phone, in Italian, before shipping them.
It starts with a call
Your store stays online while we connect it to the warehouse, and you keep selling as usual.
- 1
Kickoff call
In the kickoff call we connect your store to the warehouse together.
- 2
Arrival of goods
We agree on the arrival of your goods with you and check them within 48 hours.
- 3
You're live
We ship as soon as your goods arrive. We prepare orders within 24 working hours, and you see the stock in the warehouse dashboard.
Your store connects to our logistics platform
Online stores, marketplaces and management software connect directly to our logistics platform, which handles orders, warehousing and shipping. We set up the connection together in the kickoff call.
Online stores
Store orders reach the warehouse without being retyped by hand.
Marketplaces
Marketplace orders reach the warehouse without being retyped by hand.
Carriers we ship with
We choose the carrier by weight, zone and cost.
Management software and spreadsheets
Orders or the documents for incoming goods go from your management software to the warehouse.
Other connected platforms
Stores, marketplaces, management software and tools for selling on several channels, connected directly to our logistics platform.
Your customers' data
We process the data of shipment recipients on your behalf, as set out in the Data Processing Agreement. The categories of sub-processors are on a separate page.
Questions before connecting your store
On the kickoff call we show you the dashboard
We connect your store together and show you how to read stock, shipments and collections. The first call with our team is free.