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Tissquad

How much do returns really cost you?

Every return has costs you don't see straight away, and a refused COD parcel costs the trip out and back. Calculate YOUR real cost.

All orders, COD + prepaid

€
%
€

Return rates (example values by category, editable)

%
%
%

Your own assumption, as a percentage of today's refusals, not a measured figure. The starting value is an example, enter your own.

Advanced details

€
%
€

Returns cost you

€3,519

per month

10.8% of your revenue

€42,228/year

Prepaid returns

88

returns/month

€21.75 per return

Return shipping€440.00
Return processing€352.00
Non-resellable product€858.00
Customer service€264.00
Total/month€1,914.00

COD returns

60

returns/month

€26.75 per return

Outbound shipping (lost)€300.00
Return shipping€300.00
Revenue never collected€585.00
Return processing€240.00
Non-resellable product€0.00
Customer service€180.00
Total/month€1,605.00

COD returns cost 1.2x more

With Tissquad phone confirmation

Estimate with an assumed drop in refusals

Current COD returns

60/month

COD returns with your assumption

48/month

Return savings€321.00
Phone confirmation cost-€105.00
Net savings€216.00/month
Annual€2,592.00/year

Revenue impact

Monthly revenue: €32,500

Currently

89.2% net10.8% returns

With your assumption

89.8% net10.2% returns

+0.7% net revenue recovered

Indicative estimates built on example values and calculation assumptions.

Want to reduce your return costs?

On request, we confirm cash on delivery orders by phone and check the address before shipping. Let's talk.