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Tissquad

Shipping

E-commerce shipping in Italy and abroad

For every order we choose the carrier by weight, zone and cost. We check the address before shipping, and if the parcel is held up, we follow up on it ourselves.

  • Carrier chosen by weight, zone and cost
  • Address checked before shipping
  • Held parcels handled by us
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A parcel's journeyExample

  1. Order ready

    within 24 working hours

  2. Address checked

    before shipping

  3. Carrier chosen

    by weight, zone and cost

  4. In transit

    with the carrier's tracking

  5. Delivery outcome

    • Delivered

      to your customer

    • Held at the depot

      we contact the recipient ourselves

Trusted by growing brands

  • RAF
  • Ondivo
  • Purit
  • Swiss Power
  • Hairbyalfred
  • ANMA
  • Madò
  • Ilybelle
  • Groower
  • Aurène
  • Zep
  • Mylonghair
  • Ookies
  • Naturyana
  • Bytabbo
  • Razor Padel
  • Bioequipe
  • Dalmadè
  • Waiderma
  • Fabricwoodart
  • Vivere Leggeri
  • Cherry Blossom
  • 001
  • Malafemme
  • Dorabella
Sealed parcels stacked on a cart in front of the loading docks, ready for pickup

The carriers we ship with

In Italy we ship with GLS, BRT, Poste Italiane and Amazon Shipping, abroad with GLS, FedEx, DHL and UPS. We choose the carrier by weight, zone and cost.

GLS
BRT
Poste Italiane
Amazon Shipping
FedEx
DHL
UPS

When a parcel doesn't arrive

Wrong or incomplete address

We check the address before shipping, to keep parcels held because of a wrong address to a minimum.

Parcel held at the depot

We contact the recipient by email or phone to release the delivery. You find the carrier's charges for held parcels and redelivery in the quote.

Parcel refused or not collected

It comes back to our warehouse and we inspect it like the other returns.

Parcel lost or damaged

Compensation for confirmed damage follows the carrier's conditions and our contract.

FAQ

We prepare orders within 24 working hours, then delivery times are the carrier's. Our carriers include Amazon Shipping, which advertises delivery in 24-48 hours.

It depends on weight, dimensions, zone and volume. You will find the rates in your tailored quote, line by line.

Yes, there is a surcharge for Sicily, Sardinia, minor islands and remote areas, and in some price lists for Calabria. We show it in the quote.

Yes. We also ship heavy or bulky parcels, and for oversized goods we prepare a tailored quote.

Yes. Abroad we ship with GLS, FedEx, DHL and UPS, to Europe and the rest of the world. Rates depend on destination and weight, and you will find them in the quote.

As a rule, we choose the carrier for each order, by weight, zone and cost. If you have particular needs for some products or zones, we discuss them and agree them with you.

Explore our other services

Tracking

COD Management

Returns

Want to know how much it costs to ship with us?

Tell us how many orders you ship, at what weights and where. We'll prepare a tailored quote.

Request a quote